Have a question or problem with Texas Health and Human Services?
Have a question or problem with Texas Health and Human Services?
HHS Ombudsman can help!
Toll Free: 409.899.8444
www.hhs.texas.gov/ombudsman
Monday – Friday, 8 a.m. – 5 p.m.
An ombudsman will:
- Make referrals and recommendations as needed.
- Answer your questions about HHS Services.
- Check that our actions are getting you the correct services.
- Coordinate resolution of your complaint.
The Process:
- When you call, you will be asked if you have already talked to someone about your concern. Then, the ombudsman will listen to your complaint or question.
- The ombudsman will research the issue.
- We may contact other experts to help you.
- The ombudsman will follow up with you.